Training & Development

AB 1825 Sexual Harassment Compliance

• Identify what constitutes illegal sex discrimination and sexual harassment
• Recognize illegal discrimination and harassment behaviors and actions in the workplace related to protected categories
• Develop personal awareness of inappropriate behavior
• Reinforce respectful behavior, build trust and strengthen communication in the workplace

Building Teams

• Create a powerful work group
• Increase positive interactions
• Encourage innovation and risk-taking
• Lead by example
• Set and monitor goals
• Celebrate achievements

Critical Thinking/Problem Solving

• Develop a clear problem statement
• Use tools and techniques to address problems
• Apply a 5-step problem solving process
• Make high quality decisions

Dealing with Difficult People

• Dealing with Difficult People
• Identify “difficult” personalities and issues
• Choose an appropriate strategy
• Respond to difficult types
• Practice composure
• Plan for success

Delegating, Directing & Motivating/Situational Leadership

• Motivate and develop employees
• Practice giving constructive and supportive feedback
• Coach employees to improve performance

Developing Cultural Competency

• Increase awareness of and respect for others
• Develop communication skills for interacting with diverse populations
• Develop an action plan to improve cultural competency in your organization

Developing Supervisory Skills

• Set clear task/performance objectives
• Use effective decision making
• Coach and counsel employees
• Document employee behavior
• Resolve conflict
• Motivate employee performance

Drug & Alcohol Training

• Recognize workplace problems related to employee use of alcohol and other drugs
• Identify and investigate crisis situations
• Intervene in problem situations
• Refer employees who have problems with alcohol and other drugs
• Avoid enabling and common supervisor traps
• Supervise employees who have been referred to assistance

Interpersonal Communication Skills

• Identify barriers to communication
• Account for cultural differences
• Match verbal to nonverbal communication
• Use effective listening and feedback techniques
• Build trust and rapport
• Manage conflict effectively

Leadership Communication

• Identify your preferred communication style
• Learn how to “flex” to other styles
• Understand how culture influences style
• Appreciate individual differences
• Practice verbal skills: reflective listening, reframing, and supportive responses

Managing Change

• Describe models of change
• Understand why people resist change
• Explain the six stages of change
• Apply methods to shift perception
• Create an action plan for handling change

Managing Conflict in the Workplace

• Managing Conflict
• Avoid the “Spiral of Conflict”
• Diffuse conflict
• Consider cultural influences
• Reduce defensiveness
• Respond to conflict
• Practice a 5-Step Resolution Process

Powerful Presentation Skills

• Manage fear and project confidence
• Tailor your talk to your audience
• Develop well organized, targeted presentations
• Practice effective delivery skills
• Develop appropriate visual aids

Setting and Achieving Goals

• Use the Goal-Setting Model
• Write a goal statement
• Align department and individual goals with strategic company goals
• Create an action plan to develop and assess goals

Succeeding as a New Manager

• Make the leap from worker to leader
• Flex your management style
• Gain commitment and cooperation
• Direct and motivate others
• Communicate teamwork and values
• Create a development plan

Writing for Results

• Streamline the writing process
• Capture your reader’s attention
• Organize to improve readability
• Eliminate common problems
• Use strategies to write persuasively

Additional Workshops

• Behavioral Interviewing
• Time Management
• Stress Management
• Fitness at Work
• Attracting Top Talent
• Customer Service